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When we think about the Luxury Environment we inevitably think about “Luxury Service”. This is frequently the weakest link in the luxury chain because service is based on individuals’ behaviours which often don’t reflect an organisation's brand, core values and commercial drivers. LUXURY ATTITUDE works with its clients, starting with the senior management team, to define and bring to life an organisation's brand and core values “what makes them unique?” We use these to create a unique customer service identity and service concept. Our consultants work collaboratively with the management team and front line staff to help teams bring to life the different behaviours that create luxury service. Starting from a brand’s core values, (the brand DNA) LUXURY ATTITUDE helps its clients define the key behaviours associated with each value to ensure that each represents a clearly differentiated experience in the customers’ eyes. To embed these new behaviours within an organisation, LUXURY ATTITUDE designs bespoke training solutions for each client. LUXURY ATTITUDE has developed a unique Coaching methodology and expertise for the Luxury Environment. Managers and staff are coached to further develop their behaviours and adaptability to optimise the customer experience, enhance customer satisfaction and create an “exceptional” one to one personalised relationship. |
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