Boucheron
Luxury Attitude is a consulting and training company founded by Erik Perey and Lionel Meyer. Its mission – narrow the gap between the brand promise and the Client’s perception of the brand.
For over 15 years, we have enabled more than 75,000 people worldwide to drive the success of their companies by adopting the Luxury Attitude, through our training programs specially designed for the hospitality and luxury business.
Luxury Attitude works with the most beautiful palaces and leading brands in the luxury and premium business. Our objective – make their human assets the cornerstone of the Client experience.
Our vocation
Winning clients, satisfying them and retaining their loyalty – the key factor is service. Service is one of the most essential strategic features that differentiates brands.
Service, an integral part of the Client Experience
In today’s highly competitive market, brands are striving to stand out from the others. Service is considered to be the key differentiator and yet, ironically, this is the area where Clients see the least difference.
Luxury Attitude’s mission is to provide you with personalised solutions to ensure that all future contact between your employees and your Clients is a unique and memorable experience. The added value of this experience is two-fold – it conveys your brand identity and it also appeals to the senses. This means your Clients will relate to your brand on an emotional level.
Placing human assets at the heart of your Service Strategy
Our two areas of expertise are consulting and training. Using these, Luxury Attitude will work alongside your managerial and operational teams to “design” your service.
Based on these human and aesthetic dimensions, these same teams will then convey and drive your new service ambition.