Carrying out an act of service in the hotel, premium retail or luxury business requires a special service attitude in keeping with this environment: special gestures, key words and extra special touches create significant added emotional value for the Client.
Starting with the Luxury Attitude basics, each two-day training module reinvents traditional sales approaches by integrating techniques that enhance the individual performance of your employees in qualitative and quantitative terms. We will help them develop the emotional value and the human and aesthetic dimensions, as well as their service attitudes. The objective is to entice Clients and offer them a unique and unforgettable experience during their visits and stays.
This training comes in two versions:
The first is aimed at the hotel sector
The second is aimed at the retail sector.