Since 1997, we have accompanied our Clients in their quest for service excellence. Today, we savour the opportunity to bring you our ‘Great Classics of Customer Service’. In this book you will find twelve recipes based on three families of vital ingredients, the three dimensions of service: the professional dimension, the human dimension and the aesthetic dimension.
Whether you are a professional Chef or a passionate amateur, whether your job is to sell or advise, whether you work at the reception desk, the bar, the dining hall, the cloakroom, or the backroom… you now have everything you need to try out the twelve recipes – matching them to your taste, of course – and provide daily, instant delight to all your Clients.