Each and every one of your employees is your brand ambassador. Through their attitude, their words and gestures, they personify your brand on a daily basis.
Working in up-market sectors or in a luxury environment requires a thorough understanding of its subtleties and codes as well as awareness of one’s own personal responsibility in ensuring client delight.
This two-day training session will help employees clearly identify and subsequently adopt the attitude and behaviour that convey luxury values in a Client relation situation.
Each employee will learn the secret of creating a privileged and unique relationship of trust with the Clients, by offering them an intensely emotional experience.
Using a variety of true-life examples and situations, this seminar also aims at making employees aware of the specific profile of the Clients they are assisting and attending to.
Employees will discover and feel the importance of the personal and sensorial dimensions in each one of the experiences offered to Clients by the brand.