Reaching the service ambition defined for your brand requires total and constant commitment from your management teams.All managers become true manager-coaches, responsible for motivating their teams and driving them towards this shared service.
Service quality – assessing, guiding and improving on a day-to-day basis. It is the manager’s job to guide his or her teams, either individually or in groups, in a relentless quest for service excellence.
This two-day training session aims to assist and guide your managers in their role of coaches and leaders by developing a truly Client-focused vision of service quality and sharing this with their teams.
Focusing on the human and aesthetic dimensions, pillars of excellence of the Client relation, this training will also include the design of an approach and effective operational tools that each manager can use to provide regular and sustainable support to his or her teams.