For over 15 years, thanks to training programmes designed for the hospitality and luxury industry, our consultants have trained 75,000 people worldwide to adopt the Luxury Attitude, thereby contributing to the success of their companies.
Service in the luxury world is based on three complimentary dimensions: the professional dimension, the human dimension and the aesthetic dimension.
To ensure service excellence, employees need to respect the fine balance of these three dimensions, through every aspect of his or her attitude and behaviour.
Our innovative pedagogical methods will enable you to implement and drive change within your organisation.
All of our training courses cover these three dimensions, while keeping constant focus on the human and aesthetic service dimensions.
The Professional Dimension
The professional dimension of service is a matter of know-how.
This indispensable component is the basis of service and encompasses all the so-called “technical” skills of the employee.
The Client will not accept any shortfalls or mistakes regarding this service dimension.
The Human Dimension
The human dimension of service is a matter of social skills. In the luxury world, not only does your Client expect unique and highly personalised service, he or she expects – above all – service that is sincere and generous.
This is the dimension that contributes to creating a very special relationship with the Client. It will play an active part in delighting the Client and securing long-term loyalty to the brand.
The Aesthetic Dimension
The aesthetic dimension of service plays a fundamental role in the luxury universe. Here it is a question of social skills and “savoir-vivre”, which have a strong appeal to the Client on an emotional and sensorial level.
Employees wishing to entice their Clients need to be constantly aware of appearance and their verbal (language and vocabulary) and non-verbal (gestures, body language, eye contact) communication. Employees are “brand ambassadors”.
This is why each of their service gestures must be in keeping with the brands they represent. The aesthetic dimension adds value to the image of your brand, products and profession in the Client’s eyes and enhances esteem for the employee, who will bring the brand to life.