Leading your teams towards service excellence entails identifying the role that service plays in your business.
This is a vital part of the process and it requires a perfect understanding of your brand: its history and background, its identity, the target markets, its vision as well as all of its specific features.
Before taking any action, we will start by observing your brand and the service you deliver from two essential angles: the Client experience and how your teams perceive this. We will complete this preliminary study with data you give us and interviews conducted with your management team and some of your employees.
The outcome of this study and the interviews will be used for both the design of your staff training programme and the creation of your service design and service signatures. These signatures will be the basis of the new service experience delivered to your Clients, conveyed and embodied by your teams.